Check out our Towing Dispatch Tutorial on YouTube!
Dispatching a call is where it all begins. To create a new dispatch hover your mouse over Dispatch in the black menu bar at the top of your Omadi page and select New Dispatch. Fill in all of the necessary information in the Call Information region, such as job type, dispatcher, dispatch status, and of course who you're sending the dispatch request to.
The Dispatcher field should auto fill with the name of the person that is logged in and the Dispatch Status should be set to Call Received, this will change as the call is dispatched, accepted and completed. Then, make sure you click Save at the bottom of the page to complete the dispatch. Next it will be sent to the driver that you selected via his or her mobile app, your driver will be notified via a loud beep from his or her cell phone after having a dispatch assigned to him.
Creating a dispatch is pretty intuitive, but please let an Omadi Support Agent know if you have any questions.
When you hover your mouse over Dispatch in the black menu bar (as if you're going to create a new dispatch) you'll also see options for Dispatch Dashboard, Dispatch List, and Dispatch Live Status. These are also very helpful tools.
We talked about the dispatch dashboard in the Dashboard's section of the manual, so for more details on it go visit that article, but here's a quick run down:
The Dispatch Dashboard is a tool that shows the current dispatch jobs, the assignments have already been made, and the location of each job. You may make assignments by dragging and dropping a job onto the driver. You can also make different changes by clicking on the expansion arrow on any job.
The dispatch list is a list view report. It can show all dispatches that have been entered into Omadi, and if you have the correct permissions you can view, edit, or delete specific dispatched. By default there are five views to choose from in the top drop-down box: Full Dispatch List, Dispatches I Own, Dispatches I Created, Recently Updated Dispatches, and Recently Created Dispatches, but you can create other views as well.
To create another view:
- Select New View next the drop down box where you can change views.
- Label the view...
- Search Criteria: This is where you can decide which dispatches will be displayed in the new view. For instance, if you want to only be able to see dispatched for PPI tows, set the search criteria to Job Type then set the middle drop down box to Equal To, and select PPI out of the third box.
- Permissions: Choose whether or not to share this view with other people by clicking the Share this view with others check box at the top, and select the check box next to each user type that you want to have permission to use the new view.
- Dashboard: Here you can put this view on any of the company user's dashboard. This is not typically used unless the new view is important and will be frequently used.
- Conditional Formatting: Here you can add a condition to the search criteria that you've set. For example, if you want to see only PPI dispatches that have been created by a certain dispatcher than you would click the button Add Field Condition and put Dispatcher in the drop down box, set the middle box to equal to and in the third box select which dispatcher you want to see dispatches from.
- Fields: In this area you can customize what field you want the information to be sorted by and whether you want it to be ascending or descending as well as how many rows you want showing up on the first page of the view. You also can select which fields you want to be visible when looking at the view. To do this just click and drag the fields that you need to be able to see at a glance over from the right column to the left column under the Selected Fields to Show field. You can also just simply click on the arrow next to each field.
- Select Submit to complete the new view.
Dispatch Live Status
The Dispatch Live Status screen is setup to show you at a glance priority dispatches. These are dispatches that maybe haven't been received or accepted by the driver yet, or recent dispatches that have been accepted and what the driver is doing with them. You can see who the dispatcher was, what time the call was received and how long the dispatch has been waiting to be closed.