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How to Revert Tickets

Go to the desired ticket that needs to be reverted. At the top right click on the Revisions button.

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In the Revisions tab, information about what was updated will be saved. To revert the ticket click on Revert next to the desired revision.  

revisions_2.png

You will then be asked to confirm that you want to revert the form back to the time you choose.
*Warning* if you revert a ticket, all the information that was entered after the time you choose to revert back to will disappear.

Revert_3.png

Once you confirm, a green notification will appear the top of the screen informing you that the ticket was reverted to a previous date.

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