Logging In/Out
- After downloading the Omadi app, open it and input the following information:
- Client Account: The Company’s Omadi account name (what comes before ".omadi.com")
- Username: Username provided by Tow company
- Password: Provided By Tow Company
- Agree with terms of service by clicking the check box
- Click login - First initial Login may take a few minutes to boot up and sync information.
- Every time after the first log in, you only need to type in your password.
- Logging out
- Go to the Home Page and click on
next to your name on the top of the page.
- The logout button will only appear on the Home Page.
- Go to the Home Page and click on
Vehicle Sign In and Out
- Upon log in, Omadi will ask you to select a vehicle.
- Select the vehicle you will be driving
- Perform a Pre-Trip Inspection by reviewing the previous (if any)
- When you’re finished with a vehicle, go to the Home Page and select the X next to the vehicle description.
- Perform a Post-Shift Inspection when prompted.
- From the Home Page, click the + next to the assigned vehicle section to sign into another vehicle. NOTE: It will say “No Vehicle” if you are not currently signed into a vehicle.
Reset all data
Reset all data if syncing is not working properly. (i.e. jobs are not appearing when they should.)
- To reset all data:
- Go to the home page
- Click on the Menu button
- Scroll down
- Click on the Reset All Data option.
- Confirm you want to reset all data by clicking Delete It.
- It will take a few minutes to restore.
Tow Job Workflow
Track progress throughout job.
- Accept the job (MUST ACCEPT THE JOB BEFORE CHOOSING AT SCENE)
- From the home page click on Dispatch Headset Icon at the top of the screen.
- Select the
next to a job from the My Jobs board to accept the Job. You’ll have a few seconds to undo your selection in case you accept a Job by mistake.
- Navigate to job
- Will navigate to scene through google maps.
- To get back to App, go to phone’s home screen or app drawer and click on the omadi app. You may also select Omadi from your recent apps to reopen it.
- Update Status
- To update the status, push on the next
to the job.
- The Status should be updated for each phase of the job (Driving to Job, Arrived at Job, Towing Vehicle, and Arrived at Destination).
- At scene
- Once at scene, fill out information about job/car. Everything in red is required and must be filled in before the data can be saved.
- To save your work, after filling in all required information At Scene, go to Actions and click save.
- Discontinue Job
- Reasons a Job can be discontinued: Gone on arrival, expired, ETA too long, Refused the job, Failed to complete. Please contact a manager or dispatcher to discontinue a job.
- At Tow Yard (or At Destination)
- Fill out required information
- Click on Actions to save.
Job Complete
Update Status to Job Complete. This will remove the job from your My Jobs board and close the job.
View Recent Jobs
- To view Recent Jobs
- On the Home Page click on the
in the options bar at the top of the page
- Can search for old jobs/ actions
- Two different views.
- On the Home Page click on the
- Recently Viewed
- Anything you have recently viewed.
- Not just being on a page, actually pressing view.
- Recently Saved
- Any action you’ve saved most recently.
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