How to control which fields are required?

  • In order unrequire/require certain information you need to have the Site Admin Role (PRO/PLUS Packages only). Click HERE to Learn more.
  • If not have this role,  you will need to contact support and they will be able to unrequire those fields for you.

What do the colors on the dispatch screens mean?

  • To  find this information on your instance, when you are dispatching a created tow from the dispatch dashboard, click on Dispatch. A new window will pop up, and at the top of that window will be a banner that displays the color of each dispatch status.


How and where do I enter my pricing?

Why aren’t my drivers appearing on the map?

  • The Location settings on their phone are probably not turned on. Click HERE to learn more. 

Why did my tow disappear?

  • This mostly occurs when Accept Job  status is not selected on the Mobile device. Click HERE to learn more.

What should I do if the app is not working correctly?

  • Click HERE to learn how to troubleshoot the App.

Digital dispatching

  • How do I turn off my integrations? Click HERE to learn more.
  • How do I register my integrations? Click HERE to learn more.
  • How do I accept digital dispatches? Click HERE to learn more.

Is there a place where I can invoice something that is not a tow? I.E. Mechanic Services, etc.

  • Our MISC invoice is a great tool to invoice something other than a tow.
  • To access our MISC Invoice in the black header bar go to Customers> MISC Invoice.

What do I get with my package?

  • Click HERE to review your package.

Questions about Tom Toms

  • Please reach out to your Sales Representative and your Account Manager if you have questions concerning your TomTom units.
Have more questions? Submit a request


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