Dispatch Status and Form Parts
Dispatch Status and Form Parts are very important parts of creating a tow ticket.
The Dispatch Status outlines the steps the driver is required to take to complete a tow on the Dispatch Dashboards (see image below). Dispatch status is just what step the tow is labeled as, it is changed as the Driver clicks Update Status on the mobile app. A dispatcher will see the tow change colors and the status update as he clicks through each status.
Dispatch Status is linked to the driver updating the call until the Job Complete status. Due to role permissions, Site Admins can skip form parts/dispatch status which means they will see the option to jump ahead to future steps (this is important to being able to input old tows, but not good when inputting live tows). Drivers do not have the option to skip form parts. It is crucial to always accept a job when it is dispatched, even if you have the option to select a different action. A call is not assigned to a driver until the driver has accepted the call on the app. Sometimes calls can get lost if the site admin jumps ahead to another step (i.e the At Scene part).
Time fields update as the driver updates the dispatch status.
Form Parts are how Omadi determines what information needs to be collected at certain stages of a tow. (ex. collecting information at scene, or at destination). That information needs to be filled out before moving on to the next step of the tow workflow. Typically a ticket has five form parts or steps: At Scene, At Destination (or At Tow Yard), Release, Audit, and Refund. When you look at a ticket on Omadi in a list view or looking at an individual ticket it will always show you what Form Part or step is next.
Some of the Dispatch Status’ are linked to certain Form Parts. (i.e. at scene dispatch status linked to at scene form part) This means when a driver hits Update Status and selects At Scene, he is not only updating his Dispatch Status to say that he is Arrived at Job, but he is also entering information into the At Scene form part. On the other hand, when he hits Update Status and selects Started Towing, there is nothing required on his end and it simply updates with a time and changes the color on the dispatch screen. This is because Started Towing is not linked to a form part or to a part of the ticket. He’s simply updating his status, not updating the ticket itself with information.
A driver completed the tow, but I still see it on the dispatching screens. How do I remove it?
You will need to click on the ticket. First, has the driver filled in all the information required? If he has completed both form parts then at the top right the next step you will see either Release or Audit. If it says either of those two things, all you need to do is Edit the ticket and update the Dispatch Status, located in the Dispatch tab on the ticket, to be Job Complete. When Dispatch Status is Job Complete it clears from the dispatching screens and from the Jobs screen on the app.
If it says At Scene or At Destination that means your driver has not been completing his tickets and may need further training. You will want to gather the information from him and then complete the ticket by clicking through each form part. If it says At Scene click that, complete the required information and save. Then when it says At Destination click that and complete the required fields and save the ticket. Then edit the ticket and update the Dispatch Status to be Job Complete and update any times to the correct ones. (You’ll want to double check in the main tab of the ticket that your Tow Time and Completion Time reflect the actual times the tow was completed. This is important because any storage calculations will be based off of the Completion Time field in the main tab of the ticket.)